1. About Orders

I want to check my order status

Your purchase information has been sent via email, from which you can check your order status.

I haven't received my order confirmation email.

If your order was completed successfully, an order confirmation email will be sent to the email address you provided during the order. If you haven't received the email after some time, please check the following:

  • Please check that your email address is correct.
  • It may have been recognized as spam.
  • If it was incorrect, please send the correct email address to litalmute.shop@gmail.com, including your order number starting with #.

I want to change my shipping address.

Address changes cannot be accepted after the order has been confirmed.

If there is an issue with the address,
please contact the shipping company directly using the tracking number provided in the shipping completion email.

2. About Delivery

How long will it take for my order to arrive after purchase?

It takes approximately 3 to 10 days, excluding Fridays and Saturdays, and depending on the ordered product, preparation and shipping may be delayed.

Can I specify a delivery date and time?

Currently, it is not possible to specify a delivery date and time.

What if I couldn't receive the product?

If you are not home, the delivery driver will leave a "notice of absence" in your mailbox.

Please contact the nearest delivery company office listed on the notice.

Also, the delivery company typically holds packages for about 1 week.
(This may vary depending on the office.)

Packages that exceed the storage period will be returned to us as unclaimed, and for re-delivery, a fee of 550 yen will be charged to the customer.

3. About Payment

I want to know the payment methods.

The following payment methods are available:

  • Credit card
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPay
  • Paidy (Postpaid)
  • Convenience store payment / Payment fee 190 yen (tax included)
    • FamilyMart
    • Lawson
    • Ministop
    • Daily Yamazaki

Can I change my payment method?

Changes cannot be made after the order has been placed. Please ensure there are no mistakes when placing your order.

4. About Returns / Exchanges / Cancellations

We do not accept returns for non-returnable items due to customer convenience after an order has been placed. However, if a return is due to our fault as described below, and if the conditions for return are met, we will respond with "return and refund, exchange for the same product, or exchange for an alternative product" without any financial burden to the customer. Please note that for products for which no exchange item is available, we will issue a refund upon return of the defective product.

  • If a different product from what you ordered arrived.
  • If there is a significant discrepancy between the description on the product page and the actual condition of the product.
  • If a significant defect is found in the product.

If you wish for a refund or return, please contact us via email or Instagram DM within 7 days of product arrival.